Opinion

"Many will consider an insurer's approach to climate change when making their purchasing decisions"

"An imminent need for companies to re-evaluate their digital journeys"

"Promoting the affordability of life insurance among mortgage holders can empower a potentially vulnerable consumer group"

"Beyond the potential regulatory penalties, non-compliance can also result in reputational damage"

“Putting a name, face and voice to a claims story elevates it to an entirely new level”

"We can build a stronger and more consumer-focused industry"

"The key thing is to identify the need and have a conversation"

"IP needs to be more relevant to the needs of today’s clients"

"Clients were being referred for other types of advice, but not income protection"

"Fairness, inclusivity, sustainability and wellbeing will be key influences for future benefits decisions"