Opinion

“Putting a name, face and voice to a claims story elevates it to an entirely new level”

"We can build a stronger and more consumer-focused industry"

"The key thing is to identify the need and have a conversation"

"IP needs to be more relevant to the needs of today’s clients"

"Clients were being referred for other types of advice, but not income protection"

"Fairness, inclusivity, sustainability and wellbeing will be key influences for future benefits decisions"

"11% of UK workers had accessed private hospital treatments in the past two years – for 18-24 year-olds, this increased to 17%"

For protection the human is and should always be at the heart of everything

"Advisers, insurers, and reinsurers all have a role to play in managing these expectations"

"Autonomy gives us the ability to look at underwriting on a case-by-case basis"