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Opinion

Why is service still such a problem?

Technology

Why is service still such a problem?

'Too often across financial services, firms are falling short'

clock 28 November 2023 • 4 min read
PDG's underwriting challenges: What we would like to see on mental health questions

Underwriting

PDG's underwriting challenges: What we would like to see on mental health questions

Achieving better consumer outcomes

clock 23 November 2023 • 3 min read
Consumer Duty brings a long overdue shake up in the industry

Insurer

Consumer Duty brings a long overdue shake up in the industry

Customer lens has never been more important

clock 20 November 2023 • 3 min read
AMI's Penn: Lessons from the travel industry on value of protection advice

Group Protection

AMI's Penn: Lessons from the travel industry on value of protection advice

Engaging consumers on protection

clock 16 November 2023 • 4 min read
John Brazier: One last thing before I go…

Individual Protection

John Brazier: One last thing before I go…

“The passion the industry has is its greatest strength, so harness it”

clock 10 November 2023 • 5 min read
Underwriting challenges of the hazardous pursuits of HNW and UHNW individuals

Underwriting

Underwriting challenges of the hazardous pursuits of HNW and UHNW individuals

"It is important that advisers can approach the whole market"

clock 27 October 2023 • 4 min read
Alan Lakey: What do the revised ABI cancer wordings really mean?

Critical Illness

Alan Lakey: What do the revised ABI cancer wordings really mean?

"The revised cancer wording is superior to those since 2004"

clock 20 October 2023 • 2 min read
PMI vs NHS Wait Times: Striking the Balance for Clients' Health

PMI

PMI vs NHS Wait Times: Striking the Balance for Clients' Health

“Two sides of the same coin in the UK healthcare system”

clock 19 October 2023 • 3 min read
Protection service issues can be solved through collaboration

Individual Protection

Protection service issues can be solved through collaboration

Service issues a 'serious blocker to new business'

clock 12 October 2023 • 3 min read
The growing importance of business quality in the protection sector

Adviser / Broking

The growing importance of business quality in the protection sector

"A good sales process is one in which a customer feels like more than just a number"

clock 11 October 2023 • 4 min read
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