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“We need to overcome these annoying and frankly lazy stereotypes that we have about the next generation of customers”

"The challenge will simply be to keep doing what they are already doing"

“A younger generation wants to work somewhere they can make a difference”

Complaints upheld against lead generator

Authority received 115 complaints

“We're mashing up the different worlds of traditional insurance, gamification and wellbeing”

“It’s like the old lead generators misrepresenting insurance”

"We have made a mistake"

"It is all of our responsibilities to be guides, mentors, leaders, teachers"

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