Consumer Duty a major part of watchdog's growing workload
New consultation launched
“The industry could be more open to innovation, fresh thinking and new ideas”
“I was passionate about protection… I didn't want anybody else to be in that situation.”
Forbes Advisor research shows
“I do have privilege and that’s why I’m focused on being an ally for other communities”
“We need to overcome these annoying and frankly lazy stereotypes that we have about the next generation of customers”
"The challenge will simply be to keep doing what they are already doing"
“A younger generation wants to work somewhere they can make a difference”
Complaints upheld against lead generator