"Vulnerability is the foundation on which the Consumer Duty pillars are built"
“Sadly, the experience of many is that they are still passed from pillar to post”
“Access to insurance is vital”
Focus on arrears and cancellations
Regulator announces next steps on improving compensation framework
30 changes to financial services regulation are expected today
"Organisations shouldn’t place a sole focus on business cases and ROI calculations"
Consultation opened on how the regulator will be funded for 2023/24