"Despite my optimism, I am very mindful of the continuing challenges"
Continuous product development across the industry
'Regulator is to be congratulated for grasping the nettle'
'At just 62 pages it's a mere novella compared to most of the watchdog's output'
'It helps identify those employers who are committed to D&I'
'Google really is the underwriter's best friend'
Only 15% of young people have basic understanding of IP
'Too often across financial services, firms are falling short'
Achieving better consumer outcomes
Customer lens has never been more important