Opinion

'It’s no longer expected that everyone follows a similar financial life path'

'I’ve been amazed at how many people are prepared to give up their time to make the industry more accessible'

"There are bad apples in both camps and we should unite in removing them"

“It’s a reflection of the industry that the conversations are starting to sound like a broken record.”

'Meeting in someone’s home you often form a relationship which is just not possible over Zoom'

'In a free market, choice is fair and right as long as the customer understands how and what they are buying.'

“Commission is the root cause of good as well as bad, a bit like money itself.”

'Sometimes changing even one key behaviour will generate greater than usual actuarial benefit'

'Choosing the right moment to raise the subject of protection is about personalising the protection conversation'

'Focus on enrichment, staff training and company strategy'