“Commission is the root cause of good as well as bad, a bit like money itself.”
'Sometimes changing even one key behaviour will generate greater than usual actuarial benefit'
'Choosing the right moment to raise the subject of protection is about personalising the protection conversation'
'Focus on enrichment, staff training and company strategy'
'A significant impact on not only their education, but also their social skills and mental health'
'Consumers expect advice that chimes with their own experiences, preferences and needs'
'The key to supporting menopausal women is creating a culture in which conversations are welcomed and expected'
'An area that creates confusion with the potential for inferior advice'
'Ensuring high quality and high-volume business is of benefit to us all'