trust

'Many questions and issues'

Building customer trust

Financial security is a main reason for stress

‘Transparency – not overall figure – most important’

World Economic Forum's Global Risks Report 2019

Regulation needs to recognise that a funeral plan, unlike other financial products, is a service

Only 8% of UK people believe providers pay out more than 90% of protection claims, suggests research

Paper forms and signatures no longer needed

In her second of two articles, Ruth Gilbert argues a combined industry effort would improve pay-out times for life cover claimants

Failures in the trusts solution are damaging consumer trust in protection, writes Ruth Gilbert