Individual Protection

“A satisfaction metric that is absolutely crucial to measure and monitor performance”

Speaking after acquisition of Aegon UK individual protection book

"UK consumers must consider the long-term perspective"

Ahead of the Consumer Duty

“Hard work does get recognised and protection wants to make a positive change”

Total pay outs hit 96.2%

Guaranteed insurability options updated

For individual protection policyholders

"Our focus has been on providing certainty at claim"

90% of new claims paid