customer service

Insurance complaints topped 33,000 in 2021: FOS

Insurer

Insurance complaints topped 33,000 in 2021: FOS

“Authorised” scams increased to 9,370 complaints

clock 28 June 2022 • 1 min read
Partner Insight: Are health insurers really slow and complicated to do business with?

Group PMI

Partner Insight: Are health insurers really slow and complicated to do business with?

That may have been valid years ago but is no longer the case

clock 16 December 2021 • 2 min read
1.4 million life insurance customers spend two working days on hold with insurers

Insurer

1.4 million life insurance customers spend two working days on hold with insurers

Over a lifetime

clock 12 October 2021 • 1 min read

Technology

ProtectX4: Time for insurers to act on AI

Insurers have ability to use AI, but often choose not to

clock 17 June 2021 • 1 min read

Individual Protection

Gary Burchett: Focusing on the things that matter

'At Scottish Widows our philosophy is simple'

clock 04 November 2020 • 4 min read

Group Protection

COVER Customer Care Awards 2019 eBook out now

Read your free copy now

clock 21 June 2019 • 1 min read

PMI

Bupa appoints Kantar TNS for customer experience programme

Four-year partnership worth £2.5m

clock 07 December 2018 • 1 min read

TCF

COVER Customer Care Awards 2019: Registration now open

New entry process

clock 15 November 2018 • 1 min read

Regulation

FCA releases discussion paper addressing cash savings market

Feedback wanted on cash savings options

clock 27 July 2018 • 3 min read

Group Protection

COVER Customer Care Awards 2018 - Official Winners' eBook out now

The official eBook for this year's COVER Customer Care Awards is available now to download

clock 26 June 2018 • 1 min read
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