Real-time technology to support UK insurance, health, care and dental services
Bupa UK has agreed a four-year partnership with Kantar TNS worth £2.5m to help develop its customer experience (CX) programme. The contract will see the technology provider work across Bupa's insurance, health services, clinics and centres (including Bupa Cromwell Hospital), care services (care homes and retirement villages) and dental care businesses to develop customer feedback and engagement tools. Drawing up on software provided by Kantar TNS' partner, Medallia, Bupa plans to use insights gathered from real-time data to continuously review and analyse customer responses. "The h...
To continue reading this article...
Join COVER for free
Signup and gain exclusive members-only insights
- Unlimited access to real-time news, key trend analysis and industry insights.
- Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
- Receive breaking news stories straight to your inbox in the daily newsletter.
- Members only access to monthly programme 'The COVER Review'
- Be the first to hear about our CPD accredited events and awards programmes.
