customer service

Quicker registration and instant results for 'TrainSMART' intermediary training for Legal & General products and services

Canada Life's 'click-and-buy' process for individual protection is bringing life applications closer to those for motor and home insurance. We talk to Jon Ford, the firm's director of individual protection, about bridging the protection gap.

A gallery and write-up dedicated to the winners and attendees of last month's COVER Customer Care Awards.

Price is a reason for choosing a provider for 48% of life, pensions and ISA customers while brand trust and loyalty came into consideration for 47%, a report by Majesco has found.

AXA PPP healthcare has won the prestigious accolade of European Large Contact Centre of the Year at the 2015 European Contact Centre & Customer Service Awards ceremony held in London.

Financial Conduct Authority (FCA) chief executive Martin Wheatley has called on firms to do more to support vulnerable customers, saying their mistakes made difficult situations worse "too many times".

LV= has been voted the top insurer for customer satisfaction in the 2014 UK Institute of Customer Service Satisfaction Index (UKCSI), and seventh across all sectors.

Unum has moved its group protection policy administration to Mastek's Elixir system to integrate with broker and customer platforms more easily.

A quarter of expats believe they don't need international private medical insurance (IPMI), a survey has found.

Advisers and insurers believe improved trust would be the most likely factor to increase protection sales while technology is at the bottom of the agenda, a poll has found.