customer service

Policyholders see limited impact from Consumer Duty

Regulation

Policyholders see limited impact from Consumer Duty

Research indicates

clock 30 July 2024 • 1 min read
Claims journeys require more empathy

Whole of Life

Claims journeys require more empathy

“I'm sorry for your loss”

clock 24 July 2024 • 5 min read
Advisers impacted by Consumer Duty

Regulation

Advisers impacted by Consumer Duty

Royal London survey

clock 15 July 2024 • 1 min read
COVER Claims & Underwriting Forum 2024: Round up

Individual Protection

COVER Claims & Underwriting Forum 2024: Round up

Focus on customer outcomes

clock 27 June 2024 • 3 min read
The Right Mortgage names head of customer service

Individual Protection

The Right Mortgage names head of customer service

Supporting AR firms and advisers

clock 30 May 2024 • 1 min read
Advice suitability complaints upheld by FOS head for record high

Adviser / Broking

Advice suitability complaints upheld by FOS head for record high

64% of all advice suitability complaints were upheld

clock 03 April 2024 • 2 min read
AIG Life revamps access to income protection

Income Protection

AIG Life revamps access to income protection

Insurer also adds new features

clock 29 January 2024 • 3 min read
Canada Life names Dave Sutton as customer services director

Insurer

Canada Life names Dave Sutton as customer services director

Former head of business management

clock 10 March 2023 • 1 min read
Insurance product quality top of customer priority list: The Exeter

Individual Protection

Insurance product quality top of customer priority list: The Exeter

Followed by affordability and customer service

clock 14 December 2022 • 2 min read
COVER Excellence Awards 2022: Intermediary shortlists announced

Adviser / Broking

COVER Excellence Awards 2022: Intermediary shortlists announced

Winners announced 1 November

clock 15 September 2022 • 3 min read
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Claims and Underwriting: Securing cover with liver disease

21 November 2024 • 6 min read
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Two senior hires for SBG

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The science of a question

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04

Unum launches online claims portal

20 November 2024 • 1 min read
05

Accident and illness absences impact 27% of adults

21 November 2024 • 1 min read