customer service

Policyholders see limited impact from Consumer Duty

Regulation

Policyholders see limited impact from Consumer Duty

Research indicates

clock 30 July 2024 • 1 min read
Claims journeys require more empathy

Whole of Life

Claims journeys require more empathy

“I'm sorry for your loss”

clock 24 July 2024 • 5 min read
Advisers impacted by Consumer Duty

Regulation

Advisers impacted by Consumer Duty

Royal London survey

clock 15 July 2024 • 1 min read
COVER Claims & Underwriting Forum 2024: Round up

Individual Protection

COVER Claims & Underwriting Forum 2024: Round up

Focus on customer outcomes

clock 27 June 2024 • 3 min read
The Right Mortgage names head of customer service

Individual Protection

The Right Mortgage names head of customer service

Supporting AR firms and advisers

clock 30 May 2024 • 1 min read
Advice suitability complaints upheld by FOS head for record high

Adviser / Broking

Advice suitability complaints upheld by FOS head for record high

64% of all advice suitability complaints were upheld

clock 03 April 2024 • 2 min read
AIG Life revamps access to income protection

Income Protection

AIG Life revamps access to income protection

Insurer also adds new features

clock 29 January 2024 • 3 min read
Canada Life names Dave Sutton as customer services director

Insurer

Canada Life names Dave Sutton as customer services director

Former head of business management

clock 10 March 2023 • 1 min read
Insurance product quality top of customer priority list: The Exeter

Individual Protection

Insurance product quality top of customer priority list: The Exeter

Followed by affordability and customer service

clock 14 December 2022 • 2 min read
COVER Excellence Awards 2022: Intermediary shortlists announced

Adviser / Broking

COVER Excellence Awards 2022: Intermediary shortlists announced

Winners announced 1 November

clock 15 September 2022 • 3 min read
Most read
01

Firms using GDPR as scapegoat for Consumer Duty failures: MorganAsh

17 December 2024 • 2 min read
02

IPT receipts hit £1.2bn in November

20 December 2024 • 2 min read
03

2024 year in review: Advisers look back on quality

19 December 2024 • 5 min read
04

Demand for protection and health to rise in 2025: The Exeter

20 December 2024 • 2 min read
05

Little change in economic inactivity: ONS

17 December 2024 • 3 min read