Claims

Technology

Partner Insight: The Life claims department technology leap brings better human-centricity

Life insurance needs to embrace technology for smoother claims and happier customers. Swiss Re's launch of ACE and CARE highlights the importance of meeting increasing customer demand for digital services.

26 February 2024 • 3 min read

Insurer

Dentists' Provident pays out £5.2 million in 2023

Decrease from £5.6m in 2022

13 February 2024 • 1 min read

Insurer

Nearly nine in 10 claims handlers impacted by distressing claims: CII

CII urges insurers to provide training on vulnerable customers

07 February 2024 • 2 min read

Individual Protection

Nearly one quarter of customers want to make their own policy changes

Customers desire a more personalised experience

02 February 2024 • 2 min read

Individual Protection

Financial advice is vital for 80% of insurance customers: The Exeter

Two thirds would not accept overly lengthy delays

08 January 2024 • 2 min read

Adviser / Broking

2023 in review: Adviser views on a 'tough' 12 months

Provider service quality, claims timescales and Consumer Duty

19 December 2023 • 7 min read

Critical Illness

Royal London upgrades critical illness cover

Two new 100% payment conditions added

04 December 2023 • 4 min read

Group Protection

Claims increase 15% for workplace health policies: ABI

One million claims made in 2022

01 November 2023 • 2 min read

Individual Protection

FCA calls for improved customer outcomes on terminal illness benefits

Publication of multi-firm review highlights areas for improvements

02 October 2023 • 3 min read

Technology

The role of artificial intelligence in the modern insurance landscape

"AI can understand jurisdictions but misses details not found in data"

27 September 2023 • 5 min read

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