Two thirds would not accept overly lengthy delays
Provider service quality, claims timescales and Consumer Duty
One million claims made in 2022
Publication of multi-firm review highlights areas for improvements
"AI can understand jurisdictions but misses details not found in data"
Total percentage of claims increased to 96.9%
Reducing average claim timelines
For claimant with Parkinson’s
“Inconsistent with specific sections of UK GDPR”