The Protection Distributors Group (PDG) has launched a guide aimed to help financial advisers understand income protection (IP) claims for stress.
The guide has been published in response to reports from advisers that have seen IP claims denied due to bereavement and work-related stress. It focuses on three areas: business development manager (BDM) and frontline staff messaging; reviews of T&Cs and policy summaries; and considerations on language and exclusions. Work-related stress was highlighted by the PDG, the organisation said it should not be used as an example when BDMs talk about claims. This is because work-related stress claims are often awarded on a case-by-case basis, as opposed to a blanket approval process. It also ...
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