claims

CII urges insurers to provide training on vulnerable customers

Customers desire a more personalised experience

Two thirds would not accept overly lengthy delays

Provider service quality, claims timescales and Consumer Duty

Two new 100% payment conditions added

One million claims made in 2022

Publication of multi-firm review highlights areas for improvements

"AI can understand jurisdictions but misses details not found in data"

Total percentage of claims increased to 96.9%

Reducing average claim timelines