The insurer also paid 93% of critical illness cover claims
Zurich achieved a 97% pay-out rate overall on critical illness, income protection and life insurance policies over the first six months of 2017 - paying out £121.6m to almost 2,000 customers.
Aegon is reminding parents to check their critical illness (CI) policies and has shared information for child CI claims since 2007 in recognition of childhood cancer awareness month.
This is the fourth in a series of features highlighting Pacific Life Re's key findings from research on consumers' perceptions of protection claims management.
Alan Lakey discusses Financial Ombudsman (FOS) complaints in relation to protection.
What do people value about protection insurance? It may be a basic question but a survey this week brought home the need for us to be creative in how we think about engaging our customers, writes Andrew Wibberley.
Are some insurers reneging on the promise to publish claims stats? Tom Conner sets out why the whole industry must be as transparent as possible.