How to resuscitate the life market

Focus on customer outcomes

clock • 4 min read

Rory Yates, Global Head of Strategy, EIS, discusses how customer value needs to take priority against rising costs and technology adoption.

Life insurance is key to financial wellbeing and peace of mind. However, Swiss Re data shows a worrying trend. Between 2007 and 2023, penetration dropped from 5.4% to 3.6%. This sharp decline indicates a market in structural decline and calls for urgent new thinking. When viewed alongside Capgemini's World Life Insurance Report 2025, on which I consulted, the data highlights several important megatrends: The polarity between high-performers and the rest of the marketplace is increasing. Those capable of demonstrating either scaled economic resiliency or have adopted and operationali...

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