claims handlers

The cost of providing health-related benefits for companies in Europe, the Middle East and Africa (EMEA) soared by an average of 3.6% in 2012, new data from Mercer Marsh Benefits has revealed.

Currently published claims statistics, adviser use of them and the need for standardisation are set to be important debating points at research company F&TRC's next Protection Forum event on 23 May.

The FSA is conducting a review into insurance firms' use of private investigators amid suspicions of poor practice.

Short-term income protection sales are very close to stalling, a direct to consumer provider has reported.

A cash plan provider has launched tiered cover linked to medical procedure recovery time.

The Financial Services Compensation Scheme (FSCS) has paid out £136m in mis-sold PPI claims since 2008.

LifeSearch and Gocompare.com have formed a business tie-in.

AXA PPP International has appointed of AIMS, Medilink and Medscheme (based in Johannesburg, Nairobi and Mauritius respectively) to provide claims assistance services and facilitate members' access to medical treatment across Africa.

Charter UK has questioned the Financial Ombudsman Service review that has rejected calls for claims management companies to pay a fee for submitting bogus cases.

Aviva is piloting paperless critical illness(CI) claims processing.