FOS complaints remain low for PMI - data

clock • 1 min read

Health Insurers were the subject of just 122 complaints to the Financial Ombudsman Service (FOS) in the first six months of this year.

The FOS publishes complaints data every six months, covering businesses of which it has received at least 30 complaints and resolved at least 30 cases.

Individual businesses complaints data showed 64 new cases about Bupa during this period, of which 60% were upheld.
AXA PPP was the subject of 58 new cases, with 38% upheld in the complainants favour.

FOS saw Unum complained about in 30 new cases, with 69% resolved in favour of the consumer.

Overall, 45% of complaints in the ombudsman's general insurance category, which includes health and protection insurance, received in the first six months were resolved in favour of the consumer.

The 95 complaints to FOS between April and June concerning private medical insurance (PMI) were upheld in favour of the consumer in 49% of all cases, according to the data.

While this compares to 50% in 2010/2011 it is a significant increase on 2009/2010's 35%.

However, health and protection complaints products make up a tiny percentage of the total.

Over the second quarter of 2011, 81,711 complaints were received across all product areas, with 56025 (69.4%) relating to payment protection insurance (PPI).

More on PMI

General and Medical Healthcare joins amii
PMI

General and Medical Healthcare joins amii

PMI provider

Jaskeet Briah
clock 04 November 2024 • 1 min read
Benenden Health names Tom Woolgrove as CEO
PMI

Benenden Health names Tom Woolgrove as CEO

Former CII president

Jaskeet Briah
clock 29 October 2024 • 1 min read
Societal ageing and climate change adding to healthcare challenges
PMI

Societal ageing and climate change adding to healthcare challenges

AXA research shows

Jaskeet Briah
clock 14 October 2024 • 2 min read

Highlights

COVER Survey: Advisers damning of protection insurer service levels

COVER Survey: Advisers damning of protection insurer service levels

"It takes longer than ever to get underwriting terms"

John Brazier
clock 12 October 2023 • 5 min read
Online reviews trump price for young people selecting life and health cover

Online reviews trump price for young people selecting life and health cover

According to latest ReMark report

John Brazier
clock 11 October 2023 • 2 min read
ABI members with staff neurodiversity policy nearly doubles

ABI members with staff neurodiversity policy nearly doubles

Women within executive teams have grown to 32%

Jaskeet Briah
clock 10 October 2023 • 3 min read