underwriting

Data and process improvement will be 'battlegrounds of tomorrow'

24-hour turnaround on applications referred to underwriters

Life insurance needs to embrace technology for smoother claims and happier customers. Swiss Re's launch of ACE and CARE highlights the importance of meeting increasing customer demand for digital services.

"Mental health remains a major issue"

“We believe it should be up to the customer to determine what is fair value”

Reduced features available for affordability

"The need to maximise access to insurance has never been greater"

Distribution, technology and underwriting

Provider service quality, claims timescales and Consumer Duty

"We still need to do more to reduce complexity in our industry"