Setul Mehta, head of intermediary distribution at AIG Life, reflects on 2023 for the protection industry and how the industry can work even closer together for the benefit of customers in 2024.
There is no doubt in my mind that insurers and advisers are working together and have done a lot of good for customers in 2023. Having moved from an adviser network to an insurer, it has opened my eyes to the challenges and opportunities in front of both distributors and manufacturers. Consumer Duty success Consumer Duty is a big regulatory change for our industry this year but financial advisers can feel confident the industry has their backs. Consumer Duty is embedded in everything distributors and insurers do. They've reviewed, scrutinised and checked every aspect of the clien...
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