"The need to maximise access to insurance has never been greater"
Distribution, technology and underwriting
Provider service quality, claims timescales and Consumer Duty
"We still need to do more to reduce complexity in our industry"
"Despite my optimism, I am very mindful of the continuing challenges"
'Google really is the underwriter's best friend'
"It is important that advisers can approach the whole market"
Series of digital enhancements made
"It takes longer than ever to get underwriting terms"
Tracey Johnson joins as underwriting and claims manager