"Looking for a fundamental change in firms’ approaches"
"The monitoring requirement may at first seem an arduous task"
Day One of Income Protection Awareness Week 2022
"Firms must also understand the characteristics of any consumer who experiences harm or a bad outcome"
“Dilution of the IFA sector cannot be in the interests of the financial sector”
“There's been too many plasters and tape on it now that it doesn't work with modern life”
“For some brokers bad sales habits may have formed”
Updated Product Intervention and Product Governance Sourcebook