More detailed guidance, 'fairer' outcome
'We are looking at a very exciting, diverse future that will include everyone.'
The official eBook for this year's COVER Customer Care Awards is available now to download
Financial Conduct Authority (FCA) chief executive Martin Wheatley has called on firms to do more to support vulnerable customers, saying their mistakes made difficult situations worse "too many times".
Private Medical Insurance (PMI) publishers Craigdallie Publishing has published its 2015 edition of the annual PMI Handbook for professional advisers seeking information on the different plans available in the UK market.
Munich Re research has found non‑disclosure to be a lot more common than previously thought. As Lee Lovett explains, stopping it is not easy.
The interaction of protection products and the welfare state can throw up anomalies, but there are solutions. Nick Kirwan explains.