FOS

The dominance of mis-selling claims about protection products remains an issue for the industry, the Financial Ombudsman's Melissa Collett has warned.

Receiving a letter from the ombudsman saying a customer has made a complaint does not mean a case has been opened, the Financial Ombudsman Service (FOS) has advised.

Demand for Mortgage Payment Protection Insurance is still dwindling, but a new philosophy on debt waiver products could rejuvenate the market. Fiona Murphy reports.

The Financial Conduct Authority (FCA) has reported that firms have improved the way they handle complaints in its latest update on PPI redress work.

Highclere Financial Services senior partner Alan Lakey and adviser community website Panacea Adviser have teamed up to launch a helpline for advisers tackling Financial Ombudsman Service (FOS) related issues.

The Financial Conduct Authority (FCA) has defended the Financial Ombudsman Service (FOS) from allegations of inconsistent case verdicts.

Plans to encourage medical innovation are little more than experimental, writes Richard Walsh.

Munich Re research has found non‑disclosure to be a lot more common than previously thought. As Lee Lovett explains, stopping it is not easy.

The number of complaints upheld against networks and nationals by the Financial Ombudsman Service (FOS) have dropped in the last half year, figures show.

FOS accused of mis-guided PPI predictions by trade body