Financial Ombudsman Service

The Financial Ombudsman Service (FOS) has sought to provide clarity regarding any potential confusion over the products advisers should recommend to clients to cover a decreasing loan or mortgage.

A recent FOS decision has raised the stakes on payouts for mis-sold MPPI products; explains Richard Walsh.

Annual review published

Top five firms see small rise in complaints

Melissa Collett has left the Financial Ombudsman Service (FOS) to embark on a consulting career.

Positive Solutions has reappeared in the Financial Ombudsman Service's (FOS) list of the top five most complained about advice firms.

The Financial Ombudsman Service (FOS) has warned it will demand compensation awards from businesses for non-financial errors if they are deemed to have failed vulnerable clients by "rigidly applying rules".

Unum is the life & protection insurer with the highest rate of upheld complaints to the Financial Ombudsman Service (FOS).

The Protection Racket, featuring bands from across the industry, will perform to raise money for Disability Rights UK.

The Financial Ombudsman Service (FOS) is to make further cuts to its operating budget in the coming financial year and has frozen its levy at £23.3m.