Financial Ombudsman Service

As of 17 May

Questions over fairness

Effective 16 April

Final decision made in eighteen month dispute

Unhealthy client could have lost £370,000

'Forcing good businesses to pay more isn’t the answer'

FOS orders firm to pay £2,000 compensation

'PI insurers may leave market'

RPC wants ‘level playing field’ for financial services

Ms C told life assurance would be 'excessive and unaffordable' however there is no evidence it was explored as an option