customer service

The protection industry doesn't value additional services, focusing on conditions, rates and premiums, whereas customers need more than just money, the Protection Review conference has heard.

Which? has renewed calls for the insurance industry to bar the use of premium rate phone lines for customers.

Paul Shires looks at the role customer service plays in helping providers to stand out from the crowd.

MPayMe, a global secure mobile payment firm is to target the UK health and protection market with a client lifestyle app.

The Institute of Customer Service has said the retail banking and insurance sector need to focus on customer service as a strategic business initiative to improve business performance.

Following a pilot period, One23crm, a multi-device customer relationship management software (CRM) has been released to the broker market by One23.co.uk.

Insurers will be left behind if they do not change one-to-many models and adapt to the growing power among consumers in the transaction process, a global analyst has warned.

Over 70% of brokers have ranked 'speed of service' as the most important factor when insurance providers offer services to them.

The Department of Health's information strategy has set a ten-year framework to improve information access for the NHS, public health and social care.

IFAs have claimed providers of individual protection products consistently fail to meet their expectations in dealing with existing business, Defaqto said.