customer experience

Michelle West-Wiggins takes on new role at Cirencester Friendly

Individual Protection

Michelle West-Wiggins takes on new role at Cirencester Friendly

Director of customer experience added

clock 28 February 2024 • 1 min read
Insurtech Spotlight: Zelros

Technology

Insurtech Spotlight: Zelros

“The insurance industry has a long way to go to become a customer centric industry”

clock 29 September 2023 • 2 min read
Towergate Health & Protection names Richard Jackson as head of consulting

Adviser / Broking

Towergate Health & Protection names Richard Jackson as head of consulting

Leading growth plans in the South of England

clock 18 September 2023 • 1 min read
INSTANDA taps Kevin Gaut as chief technology officer

Technology

INSTANDA taps Kevin Gaut as chief technology officer

“We are well-positioned to accelerate our growth plans”

clock 13 September 2023 • 2 min read
The Exeter launches new system for IP claims assessment

Income Protection

The Exeter launches new system for IP claims assessment

In partnership with UnderwriteMe

clock 03 August 2023 • 2 min read
Protection Should Never Become a 'Misery Business'

Adviser / Broking

Protection Should Never Become a 'Misery Business'

“Putting a name, face and voice to a claims story elevates it to an entirely new level”

clock 04 July 2023 • 3 min read
Aviva, Freedom Health top first Fairer Finance PMI customer experience ratings

PMI

Aviva, Freedom Health top first Fairer Finance PMI customer experience ratings

Across transparency, trust, happiness and complaints categories

clock 24 May 2023 • 3 min read

PMI

Bupa appoints Kantar TNS for customer experience programme

Four-year partnership worth £2.5m

clock 07 December 2018 • 1 min read

Technology

Legal & General to launch new data programme for intermediaries

The Customer Risk and Opportunity Management platform will analyse trends and correlations for customers

clock 19 February 2018 • 1 min read

Individual Protection

Jon Ford: Improving strike rate

Canada Life's 'click-and-buy' process for individual protection is bringing life applications closer to those for motor and home insurance. We talk to Jon Ford, the firm's director of individual protection, about bridging the protection gap.

clock 30 January 2018 • 5 min read
Most read
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Demand for protection and health to rise in 2025: The Exeter

20 December 2024 • 2 min read
02

2024 in review: Provider reflections on a year of 'recovery'

18 December 2024 • 5 min read
03

New chief exec for Medicash

19 December 2024 • 1 min read
04

IPT receipts hit £1.2bn in November

20 December 2024 • 2 min read
05

2024 year in review: Advisers look back on quality

19 December 2024 • 5 min read