cost of living

Gen Z and Millennial employees most likely to self-treat

Cost-of-living crisis a key factor

Cancellations nearly doubled

Statistics more "concerning" for renters

"Mental health remains a major issue"

“Embrace the fact that you don't know everything”

Reduced features available for affordability

Product flexibility, accessibility and supporting advisers

31% are in worse financial position than last year

Provider service quality, claims timescales and Consumer Duty