Consumer Duty

‘Chaos’ in mortgage market as advisers grapple with Consumer Duty

First step in “enhanced” relationship

“We need the help of technology, but technology needs the help of us as well”

Six weeks until Consumer Duty implementation

Addition to MARS vulnerability tool

Attitudes towards protection measured ahead of Consumer Duty

Supporting protection and pension advisers

"Autonomy gives us the ability to look at underwriting on a case-by-case basis"

Advisers demonstrate readiness

Benefits, social tariffs and local discretionary grants