Consumer Duty

"An imminent need for companies to re-evaluate their digital journeys"

"Promoting the affordability of life insurance among mortgage holders can empower a potentially vulnerable consumer group"

"Beyond the potential regulatory penalties, non-compliance can also result in reputational damage"

Supporting Consumer Duty requirements

Shelley Read, Senior Intermediary Development and Technical Manager at Royal London, considers where advisers can find the protection opportunities within the Consumer Duty.

"We can build a stronger and more consumer-focused industry"

"These firms operate with impunity and nobody seems to be able to stop them"

“I wouldn't trust generative AI to tell me the time, let alone embed it in a claims process"

“Who gets a better price; the earnest or the downright dishonest?”

One month to go until implementation