claims

Individual Protection plans paid in last 12 months

Nearly half of claims were from Millennials

Provider pays out 89% of new IP claims in 2023

Director of customer experience added

Life insurance needs to embrace technology for smoother claims and happier customers. Swiss Re's launch of ACE and CARE highlights the importance of meeting increasing customer demand for digital services.

Decrease from £5.6m in 2022

CII urges insurers to provide training on vulnerable customers

Customers desire a more personalised experience

Two thirds would not accept overly lengthy delays

Provider service quality, claims timescales and Consumer Duty