The Financial Ombudsman Service (FOS) has given an insight into current complaint trends in critical illness, with a mixed report.
PruProtect has called critics of its desire for protection to be made compulsory as being "defeatist" and argued that the need is "very clear".
More than 1,000 advisers are now writing protection business through Sesame Bankhall Group's panel following its launch last November, the network has announced.
Scottish Provident paid 91% of critical illness (CI) claims during the first half of the year.
Royal London, owner of Bright Grey, said disruption caused by its takeover of Scottish Provident three years ago had hit service levels following criticism from advisers.
Bright Grey and Scottish Provident have reported steep falls in new protection business over the first half of the year.
Bright Grey paid 90% of critical illness claims in the first half of the year.
Bright Grey has reduced premiums for plan holders with reviewable life or critical illness cover.
Royal London's protection arms are to begin a summer of IFA marketing campaigns.
Bright Grey has increased the scope of its critical illness (CI) claims panel to also cover Scottish Provident policies.