Andrew Gething

Ahead of Consumer Duty

"Emerging technology solutions can now both manage and monitor vulnerability"

Includes greater functionality

"The combination of carrot and stick should make a marked difference"

"Struggling families have little insight into what help might be available"

"Consumer Duty will fundamentally change how businesses operate"

"The monitoring requirement may at first seem an arduous task"

"Firms must also understand the characteristics of any consumer who experiences harm or a bad outcome"