Up to 70% of customers identified as vulnerable: MorganAsh

Although this varies by age and demographic between each broker firm, MorganAsh noted that the figure is in line with the findings of the Financial Conduct Authority's (FCA) Financial Lives survey. Meanwhile, MorganAsh stated that some other firms who aren't users of MARS are identifying vulnerable clients in single figures. The company launched its MARS broker tool last year to help firms understand and monitor vulnerable customers and deliver good outcomes, in line with the new Consumer Duty requirements. Last month (7 March), the company unveiled a series of upgrades to the tool fo...