Alan Knowles

Stress claims focus

Customers and advisers impacted

How do advisers effectively cover vulnerable consumers?

“We believe it should be up to the customer to determine what is fair value”

“Getting the right people and diverse people is really important”

"It feels like a step back again"

Ten recommendations for positive change

"Only going to become more and more common unless we do something about it"

“By the very nature of what we do, we are challenging the industry”

Day four of Income Protection Awareness Week