Alan Knowles

Week commencing 10 February 2025

“Look for reasons to insure somebody, rather than reasons not to”

Stress claims focus

Customers and advisers impacted

How do advisers effectively cover vulnerable consumers?

“We believe it should be up to the customer to determine what is fair value”

“Getting the right people and diverse people is really important”

"It feels like a step back again"

Ten recommendations for positive change

"Only going to become more and more common unless we do something about it"