Less than half of advisers use social media

clock

Less than half (46%) of advisers use social media, leading the Association of Professional Financial Advisers (APFA) to call for greater clarity on social media rules from the Financial Conduct Authority.

Of 225 financial advisers surveyed in a poll carried out by NMG Consulting for APFA, 21% said they considered social media as "important" for their business.

Chris Hannant, director general of APFA, said: "The proportion of advisers not using social media still outnumbers those that do, but the relatively high numbers using it as a channel for targeting new clients and speaking to existing customers does suggest it has a role to play."

The most common reason for using social media for those advisers on it was to keep up with general industry news with 48% using it for this.

Communication with clients was a reason for using social media for 40% of advisers, while 36% use it to target new clients.

Of those on social media 34% had no concerns over using social media, while 33% were unsure or concerned about FCA rules around social media.

The survey also found that 37% of advisers were not aware of the regulations around financial services on social media.

Hannant added:"It is important that social media use is client driven - for example, if there is a demand from clients to receive information from their adviser through channels like LinkedIn or Twitter - rather than forced upon clients who may not want it."

Last August, the FCA launched a consultation on social media guidance for advisers. 

Following this consultation, APFA is urging the FCA to provide greater clarity on social media regulation. 

Hannant concluded: "With so many financial advisers still unsure or unaware of the rules and regulations around social media use, further clarity is needed from the FCA. The recent consultation on the issue was a good first step and should help advisers become more comfortable using social media, providing the resulting guidance is clear."

More on Adviser / Broking

Demand for protection and health to rise in 2025: The Exeter

Demand for protection and health to rise in 2025: The Exeter

Survey from The Exeter

Cameron Roberts
clock 20 December 2024 • 2 min read
2024 year in review: Advisers look back on quality

2024 year in review: Advisers look back on quality

Market reduction, adviser skills and the mortgage market

Cameron Roberts
clock 19 December 2024 • 5 min read
Advisers continue demand for vulnerable customer support

Advisers continue demand for vulnerable customer support

Rise in training take-up for Just Group

Jaskeet Briah
clock 16 December 2024 • 2 min read

Highlights

COVER Survey: Advisers damning of protection insurer service levels

COVER Survey: Advisers damning of protection insurer service levels

"It takes longer than ever to get underwriting terms"

John Brazier
clock 12 October 2023 • 5 min read
Online reviews trump price for young people selecting life and health cover

Online reviews trump price for young people selecting life and health cover

According to latest ReMark report

John Brazier
clock 11 October 2023 • 2 min read
ABI members with staff neurodiversity policy nearly doubles

ABI members with staff neurodiversity policy nearly doubles

Women within executive teams have grown to 32%

Jaskeet Briah
clock 10 October 2023 • 3 min read