Govt wants adviser input in Money Advice Service evidence call

clock • 2 min read

The Treasury wants to hear from financial advisers as it published a call for evidence as part of its review into the role played by the Money Advice Service (MAS).

Former National Association of Pension Funds CEO Christine Farnish, who is heading up the review, said she is "particularly interested" to hear from others operating in the guidance, advice and financial education markets.

The government launched an independent review of the industry-funded MAS on 30 May.

It is seeking to determine the role MAS should play in the wider consumer education and advice landscape, and whether it is doing that sufficiently under its existing remit.

In addition to written responses received as part of the call for evidence, Farnish said she will meet with stakeholders and establish a small consultative panel to test the review's conclusions.

An £81m budget

The Treasury's call for evidence, published on 3 July, confirmed the review will be examining all aspects of MAS's work - how it interprets its statutory objectives, where it focuses its work, and how it achieves the best outcomes from the services it funds.

It is seeking industry opinion on whether the MAS' £81.1m budget remains appropriate and where it should be focused.

It is also asking for ideas contributing to its examination of consumers' demand for financial information and how well the MAS is performing against its statutory objectives to meet that demand.

Farnish said: "There are important questions to consider about how MAS best works with others to meet changing consumer needs for information, education and advice on financial matters.

"I look forward to exploring these questions in greater depth - and am keen to hear from a wide range of stakeholders with an interest in helping ensure consumers are more savvy about managing their money and getting a better deal from financial services markets.

"I am particularly interested in hearing from other organisations active in the wider financial guidance, advice and education market and from the financial services industry."

Criticism

The Treasury's review launched at the end of May in response to calls from the Treasury select committee (TSC) last December.

The MAS was set up by the government in 2010 to provide consumers with "financial education and advice" but has since come under strong criticism over the execution of its role.

> Read: Five ways MPs say the Money Advice Service lost track <

MPs said the service was "effectively duplicating" other services such as the Citizen Advice Bureau and Moneysavingexpert.

But a National Audit Office (NAO) report, published shortly after the MPs' findings, was more favourable towards the MAS and found it was "on the right track".

pound-sterling-notes-coins

MAS chief executive Caroline Rookes also hit back at critics of the organisation, saying the MAS is delivering a "very effective" service and does not "step on the toes" of financial advisers.

MAS' annual results, published in May, suggested a record number of consumers are now using the service.

The call for evidence closes on 2 September 2014, and Farnish will report the findings to government by the end of the year.

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