Employers are increasingly looking for a employee benefits provider offering an easy to use service for employees.
Cigna UK HealthCare Benefits (UKHB) recently carried out independent research which suggests that for 80% ease of using the service by employees was extremely important to them. This shows a shift in employer needs.
In 2010, 84% of employers indicated that their top priority was the providers ability to solve client problems or queries on time. This figure dropped to 54% in 2011.
Kirsty Jagielko, Head of Product Management says: ‘Employers are keen to help their employees make the most of their benefits packages.
"Today employees are increasingly being asked to pay a share of the costs of their benefits which means employers should be keen to make sure they are getting good value for money.
"Employees will value a service that is easy to use and it is promising to see employers recognize this. 53% of employers think that matching benefits to employee needs is an important issue in today's workplace."
