Ageas Protect is to contact critical illness customers, including those that have already claimed, to inform them that their terms and conditions have been improved.
Following the launch of an enhanced Critical Illness product in November, Ageas said that all enhancements would be applied at no extra cost and retrospectively to existing customers for the second year running.
Ageas Protect has revisited all previous critical illness claims made by their existing customers as part of the retrospective improvements.
Existing claimants will be contacted if their claim is against one of the conditions that were improved in November, and offered an increased pay out where appropriate.
At least two children's critical illness claims are included in this exercise, where the parents of those children will now receive double the sum that they had originally been paid.
Andy Millburn, head of marketing at Ageas Protect says: "We've chosen to apply improvements to our existing customers' policies, and also felt strongly about contacting previous claimants who may now receive a higher pay out as this underlines our commitment to treating customers fairly.
"We've had great feedback from advisers about our approach, and would like to thank our critical illness reinsurers, SCOR Global Life, for working with us to implement these improvements."
