Service

Increase in cancer and MSK cases

“I’d spent two years trying to get a diagnosis for my foot problems”

'Mistake' not to take out policy

"Customers can still be unsure of what support is available and relevant to them"

“My mission is to continue to champion the cause of claimants and vulnerable customers”

Winners announced 1 November

“It is inappropriate and potentially dangerous to shoehorn an individual into a generic treatment plan”

Across provider and intermediary categories

"Clinical teams have to demonstrate empathy, understanding and, vitally, knowledge"

Following recent investment