Service

A company's service standards, when done well, are deeply imbedded throughout the firm, says Lisa Hall, as she outlines the best approach to customer interaction

Protection expert Kevin Carr has set up Kevin Carr Consulting, which will provide consultancy, public relations, marketing and training services to the protection and wider financial services industry.

Vocational rehabilitation seems like a self explanatory term, but what does it mean and how can it help? Linda Baker explains

Absence management specialist FirstCare, has acquired Active Health Partners (AHP) increasing the employees it services by 80%.

Peter Le Beau, co-author of the Protection Review and founder of the Income Protection Task Force (IPTF) received his MBE for services to insurance and to charity at a ceremony on 5 November.

Brokerage Goldman Group has taken the decision to stop offering insurance and mortgage advice due to the tough market conditions.