"Substantial improvements across the board," says Alan Lakey
The critical illness template is 'broken' - so start with the premise that any condition which results in an agreed outcome deserves to be paid
Four protection distributors with 60 adviser firms join 'test and learn' process before full market roll-out in six weeks
Gary Burchett, protection director at Scottish Widows, on heart disease and the 35th anniversary of critical illness cover
'Start from yes' philosophy at heart of critical illness policy
Changes ensure the insurer "once again features as one of the top critical illness providers," says Alan Lakey
Nurses available at point of claim through insurer's HALO customer services proposition
Customers don't care about medical definitions, they just want to know they are covered
Old Mutual Wealth's Paul Roberts explores how insurers can reinstate or continue cover following a critical illness claim
Difficult-to-diagnose critical illnesses such as lupus can take years to confirm and misdiagnosis is common. How can we as an industry help ensure claims are paid?