Nurses available at point of claim through insurer's HALO customer services proposition
Customers don't care about medical definitions, they just want to know they are covered
Old Mutual Wealth's Paul Roberts explores how insurers can reinstate or continue cover following a critical illness claim
Difficult-to-diagnose critical illnesses such as lupus can take years to confirm and misdiagnosis is common. How can we as an industry help ensure claims are paid?
Overall increase of 21.1% for critical illness - highest level of growth since 2012
Coverage under YourLife Income Protection and Critical Illness Cover policies available for cancer survivors
Some positive moves but "major issues" missed at consultation stage to improve access to insurance
To follow up his article outlining his experience as a victim of a stroke and CIC claimant, Steve Casey assesses the importance of seeking his own second medical opinion
National AIDS Trust (NAT) applauds Association of British Insurers (ABI) decision to exclude "discriminatory" wording
Terminal illness definition removed, HIV deleted and an exclusion for early stage thyroid cancer allowed