Blog - Keep Calm and Carry On

clock

I suspect most of you are fed up with the electronic trade news feeds, feeding us a diet of gloom and doom on the start of RDR.

The low water mark was the "Standard Life predicts IFA extinction within the year" story which was simply a miscommunication between an internal PR and a keen trade journo.

It seems to me that advisers and adviser businesses have always been adaptable, resilient and agile enough to adapt to environment changes.

The establishment in our sector - the largest insurance companies, the banks, the "regulator classes" - has had a decade long antipathy to smaller adviser firms.

But here is the reason why predictions of adviser extinction are just plain wrong.

Advisers like customers.

They like to talk to them, persuade them to get organised and do the right thing for themselves and their families and in that they are the subset of our sector that are truly different.

The historical perspective that the adviser layer of the value chain was the source of mis-selling is just wrong. The heart of the problem was the product structures provided by financial service providers and the front end loading to pay distributors.

The latter was created because providers did not want to absorb marketing and distribution risk. The product defects usually came from the providers' compulsion to shift as many different types of risk to customers. Every product mis-selling scandal had its roots in the product design.

The imminent demise of advisers has been predicted many times before, but they have proved their ability to adapt, even if each shift in the environment sees some falling by the wayside. Clients still have risks that need mitigating and enough of them value the expertise advisers provide, so I'm sure that the prophets of doom will once again be confounded.


John Ritchie is CEO of Ellipse

More on Adviser / Broking

Best Insurance launches WhatsApp application service

Best Insurance launches WhatsApp application service

ASU insurance will be the first product available

Jaskeet Briah
clock 29 October 2024 • 2 min read
Indexation calculation

Indexation calculation

How to differentiate providers

Alan Lakey
clock 25 October 2024 • 3 min read
COVER Women in Protection and Health Awards 2025 launched

COVER Women in Protection and Health Awards 2025 launched

Awards open for nominations

COVER
clock 22 October 2024 • 2 min read

Highlights

COVER Survey: Advisers damning of protection insurer service levels

COVER Survey: Advisers damning of protection insurer service levels

"It takes longer than ever to get underwriting terms"

John Brazier
clock 12 October 2023 • 5 min read
Online reviews trump price for young people selecting life and health cover

Online reviews trump price for young people selecting life and health cover

According to latest ReMark report

John Brazier
clock 11 October 2023 • 2 min read
ABI members with staff neurodiversity policy nearly doubles

ABI members with staff neurodiversity policy nearly doubles

Women within executive teams have grown to 32%

Jaskeet Briah
clock 10 October 2023 • 3 min read