Opinion
Individual Protection
What do people value about protection insurance? It may be a basic question but a survey this week brought home the need for us to be creative in how we think about engaging our customers, writes Andrew Wibberley.
21 March 2017
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3 min read
Individual Protection
British Friendly offers perspective on why claims are declined, what affects the decision and enters the debate of why continued publication is so important.
16 March 2017
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3 min read
Individual Protection
As companies grow, do they intellectualise the marketing process too much? Do they lose touch with what their customers want from their products and services? Roger Edwards puts the case forward for firms to simplify their marketing strategies with three...
13 March 2017
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3 min read
Regulation
Melissa Collett discusses why there is legal uncertainty in a recent Financial Ombudsman decision on an Aviva life policy complaint.
03 March 2017
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6 min read
PMI
The virtual doctor will see you now. AXA PPP's Paul Moulton discusses the benefits of virtual GPs.
27 February 2017
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4 min read
Employee Benefits
When the government announced the proposed changes for salary sacrifice in the Autumn Statement last year, it felt like the end of workplace benefits, writes Jeff Fox.
22 February 2017
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3 min read
Business
Are The Anderson Principles fit for purpose in the modern age? LifeSearch's Malcolm Robertson sets out the issues in relation to key person cover.
13 February 2017
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4 min read
Critical Illness
Alan Lakey defends the publication of claims statistics and argues that insurers should go much further.
10 February 2017
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2 min read
Individual Protection
Old Mutual's Paul Roberts discusses how annual statements are a good reminder for clients of what policies they have.
02 February 2017
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3 min read
